What's taking so long?

We’re an insurance company. You need insurance. We want to help you! You call us. We take your information and say we’ll get back to you as soon as we get a quote. Twenty minutes pass and you’ve heard nothing. What on earth are we doing?!

With the whole “fifteen minutes could save you…” and now the “fifteen minutes is an eternity; how about seven-and-a-half minutes?” we understand. You want options, and you want them now.

If you are looking for an automobile policy, and in your household you have a 2005 Chevy Malibu and a 2008 Toyota Corolla, we can probably get back to you within the hour with several options. However, it gets trickier if you have a one-ton truck. Or a vehicle with expensive modifications.

The same applies to homeowner’s insurance. You live in town in a 1986 Ranch home that is a lot like the neighbors’ houses? We should have numbers for you today. But if your house is underground? Or a Quonset hut? Or a boathouse? It might take us a while.

Here’s why: Insurance rates are based on risk. An insurance company assesses risk based largely on comparison with similar items or properties. A late model fifth wheel RV has a lot to be compared to, but an old school bus retrofitted as a recreational vehicle is going to be more difficult to price.

At Hejny Insurance Agency, we don’t write insurance. We connect clients with the best insurance providers to meet their individual needs. So while it might seem like sometimes it’s taking an unreasonably long time to put together a quote, the odds are that we’re putting out feelers and waiting for answers. Even if you have a very specialized business for which none of our providers have a market, they might have another lead… And while we’re investigating those leads, you can be working your day job, or Skyping your mom, or reading a book on the back porch.

It doesn’t stop there. Once you have insurance through us, you can always call us or stop by with concerns or questions, and if we can’t help you, we’ll be the ones to wait on hold for forty-five minutes while you head home to start dinner.

That’s the whole reason we’re here: We do the leg work so you can get on with your life. And we appreciate that you’ve let us do so for the past 28 years.